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Ensuring the behaviour of your people reflects the values you believe in. And that your customer experience is delivered more consistently, internally and externally everyday.
News & Insights
TikTok & You
TikTok. It can sound like a daunting idea, strategically and in terms of implementation. Will we engage with the right audience? Is this the right platform for us? Isn’t TikTok for ‘cool’ companies? The truth is, TikTok – used in…Read more
Future-proofing your business
How do you future-proof your business? COVID-19 shocked the system and taught many of us how important it is to be adaptable and resilient within your business. Whilst this comes at a cost, future-proofing is crucial to business growth and…Read more
Claridges Hotel: How to create customers for life
A teddy bear’s story at Claridge’s Hotel, will make you smile. As a team coach, I’ve had the privilege of working with many hotel staff teams over the years. And let me tell you, there’s nothing quite like the hotel…Read more